Report-a-Review Procedure

Policy & legal framework

This clause addresses purpose and standing to report within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about purpose and standing to report, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to purpose and standing to report you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to purpose and standing to report. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses what can be reported within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about what can be reported, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to what can be reported you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to what can be reported. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses report channels and forms within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about report channels and forms, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to report channels and forms you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to report channels and forms. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses anonymous vs. identified reports within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about anonymous vs. identified reports, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to anonymous vs. identified reports you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to anonymous vs. identified reports. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses evidence submission and formats within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about evidence submission and formats, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to evidence submission and formats you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to evidence submission and formats. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses personal data in reported content within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about personal data in reported content, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to personal data in reported content you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to personal data in reported content. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses preservation of evidence and chain of custody within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about preservation of evidence and chain of custody, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to preservation of evidence and chain of custody you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to preservation of evidence and chain of custody. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses acknowledgement and reference numbers within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about acknowledgement and reference numbers, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to acknowledgement and reference numbers you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to acknowledgement and reference numbers. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses triage and initial assessment within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about triage and initial assessment, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to triage and initial assessment you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to triage and initial assessment. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses provisional hiding pending investigation within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about provisional hiding pending investigation, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to provisional hiding pending investigation you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to provisional hiding pending investigation. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses notification to the reviewer within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about notification to the reviewer, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to notification to the reviewer you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to notification to the reviewer. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses notification to the business within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about notification to the business, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to notification to the business you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to notification to the business. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses right of reply and time to respond within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about right of reply and time to respond, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to right of reply and time to respond you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to right of reply and time to respond. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses independent moderator assignment within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about independent moderator assignment, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to independent moderator assignment you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to independent moderator assignment. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses decision framework and precedent within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about decision framework and precedent, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to decision framework and precedent you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to decision framework and precedent. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses sanctions ladder and outcomes within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about sanctions ladder and outcomes, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to sanctions ladder and outcomes you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to sanctions ladder and outcomes. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses restoration and correction of the record within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about restoration and correction of the record, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to restoration and correction of the record you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to restoration and correction of the record. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses appeals to the independent panel within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about appeals to the independent panel, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to appeals to the independent panel you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to appeals to the independent panel. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses escalation to the cma or ico within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about escalation to the cma or ico, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to escalation to the cma or ico you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to escalation to the cma or ico. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses court orders and legal takedowns within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about court orders and legal takedowns, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to court orders and legal takedowns you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to court orders and legal takedowns. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses bad-faith reports and abuse of process within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about bad-faith reports and abuse of process, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to bad-faith reports and abuse of process you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to bad-faith reports and abuse of process. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses confidentiality and reporter protection within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about confidentiality and reporter protection, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to confidentiality and reporter protection you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to confidentiality and reporter protection. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses statistical reporting and transparency within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about statistical reporting and transparency, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to statistical reporting and transparency you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to statistical reporting and transparency. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses changes to this procedure within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about changes to this procedure, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to changes to this procedure you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to changes to this procedure. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses contact and support within the Report-a-Review Procedure that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Report-a-Review Procedure limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about contact and support, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to contact and support you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Report-a-Review Procedure, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to contact and support. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.