Professional services
Accountants, solicitors and consultants use verified reviews to win mandate work without a single testimonial page.
Read a playbook AI Replies
Reply to every review in seconds — without losing your voice.
AI Replies are trained on your brand voice, policy library and past responses. Drafts arrive in seconds, your team approves with one click, and every reply is logged and editable.
Brand-trained Policy-aware Human approval 32 languages
AI Replies · live signal
Median draft time
1.4s
First token
Languages
32
Native fluency
Approval rate
92%
One-click send
Response SLA
<2h
Down from 38h
Verified & audit-logged
1.4s
Median draft time
32
Languages
92%
Approval rate
<2h
Response SLA
Voices
What teams say after their first 90 days.
Verified quotes from UK service firms running ScoreReviews in production — operators, partners and clinical leads.
"AI Replies replaced three tools and a spreadsheet. The verification ladder is the part our compliance team actually trusts."
Priya Shah
Head of Operations, Holborn Tax Advisory
"We shipped in an afternoon. The first verified review landed inside an hour, the first reply was drafted by AI and approved in seconds."
James Whitfield
Managing Partner, Mayfair Legal
"Direct booking conversion went up 38% the month we embedded the widget. Nothing else in the funnel changed."
Dr. Amara Okafor
Clinical Director, Northern Clinics Group
Capabilities
Everything you need, animated into one workflow.
Brand-tuned voice
Trained on your past replies, tone guide and forbidden phrases for on-brand drafts every time.
Explore Brand-tuned voice
Policy-aware
Knows your refund, warranty and escalation rules — never promises something it can't deliver.
Explore Policy-aware
Suggested next-step
Each draft proposes an action: refund, callback, ticket or compliment — wired into your CRM.
Explore Suggested next-step
32 native languages
Replies in the customer's language, with cultural register and politeness conventions intact.
Explore 32 native languages
Tone sliders
Adjust warmth, formality and apology depth per reply, per brand or per category.
Explore Tone sliders
Full audit
Every draft, edit and send is logged. SOC 2 and ISO 27001 ready, with redaction for PII.
Explore Full audit
Live preview
Watch the agent triage a live conversation.
The customer raises an issue. The AI proposes a draft, your agent edits one line, and the reply is sent in under 90 seconds — verified and logged.
New review
5.0 · Verified
Verification
Invitation Verified
10:245G
S
Sasha · Review Support
online
Message
Integrations
Browse the catalogue Plug into the tools your team already runs on.
Native connectors for every major CRM, helpdesk, accounting platform and scheduler — plus a typed REST API and signed webhooks for the rest.
HubSpot
CRM
Salesforce
CRM
Pipedrive
CRM
Xero
Finance
QuickBooks
Finance
Calendly
Scheduling
Slack
Comms
Microsoft Teams
Comms
Zapier
Automation
Make
Automation
Shopify
Commerce
WooCommerce
Commerce
How AI Replies work
Four steps, fully under your control.
1
Train
Upload your tone guide and let it learn from your last 500 replies.
2
Draft
Every new review triggers a draft in under 2 seconds.
3
Approve
Your team reviews, edits with tone sliders, and sends in one click.
4
Learn
Edits feed back into the model so drafts improve weekly.
Comparison
AI assistance, not autopilot.
We default to human approval for every reply — for a reason.
| Capability | ScoreReviews | Trustpilot | Yotpo |
|---|---|---|---|
| Brand-tuned voice model | |||
| Policy-aware drafting | |||
| Human approval default | |||
| Tone sliders per reply | |||
| 32 native languages | |||
| Editable audit log |
Who it's for
Built for the operators that take reputation seriously.
Three shapes of customer use this every day. Pick the closest match — the playbook follows.
Multi-location brands
Clinics, dealers and hospitality groups roll out brand-consistent collection across every site, with per-location dashboards.
Read a playbookMarketplaces & networks
Co-ops, franchises and B2B marketplaces share a single verification standard while keeping member data isolated.
Read a playbook Outcomes
The numbers we're measured on.
Aggregate outcomes across UK service firms using ScoreReviews in production. Refreshed quarterly, methodology published.
+38%
Conversion uplift
On product & service pages
47%
Median response rate
Across verified invitations
< 24h
Moderation SLA
Human-reviewed, every item
4.7×
Year-one ROI
Across 200+ UK firms
What teams ship first
The most common AI-Reply automations.
- 5-star reviews → warm thank-you, auto-send after light review
- 1–3-star reviews → empathetic apology draft + CRM ticket
- Refund mentions → escalate to senior agent with full context
- Multilingual: reply in the customer's language automatically
- Compliance keywords → route to legal queue with draft suppressed
- VIP customers → flagged and routed to account manager
AI Replies FAQ
What support leaders ask before turning it on.
Your team always approves. We recommend transparency — a small disclosure line is provided and toggleable.
Ready when you are
Cut your response SLA from days to minutes.
Brand-trained drafts. Human approval. Full audit. 32 languages.
Demo rating · platform preview UK GDPR aligned Independent moderation