Status & SLA

Operational. Auditable. Multi-region by default.

A live status page backed by a 99.99% SLA, public incident history and proactive alerts the moment a single region degrades — not after customers notice.

99.99% SLA Multi-region, multi-AZ Public incident log Proactive alerts
Status & SLA · live signal
Uptime SLA
99.99%
Financially backed
Regions
4
EU · UK · US · APAC
P50 API latency
120ms
Global average
Mean time to detect
<60s
Synthetic probes
Verified & audit-logged
99.99%
Uptime SLA
4
Regions
120ms
P50 API latency
<60s
Mean time to detect
Voices

What teams say after their first 90 days.

Verified quotes from UK service firms running ScoreReviews in production — operators, partners and clinical leads.

"Status & SLA replaced three tools and a spreadsheet. The verification ladder is the part our compliance team actually trusts."
Priya Shah
Head of Operations, Holborn Tax Advisory
"We shipped in an afternoon. The first verified review landed inside an hour, the first reply was drafted by AI and approved in seconds."
James Whitfield
Managing Partner, Mayfair Legal
"Direct booking conversion went up 38% the month we embedded the widget. Nothing else in the funnel changed."
Dr. Amara Okafor
Clinical Director, Northern Clinics Group
Capabilities

Everything you need, animated into one workflow.

Multi-AZ everywhere

Every region runs across at least three availability zones with hot failover.

Explore Multi-AZ everywhere

Edge-cached widgets

Public review widgets served from 280+ edge locations with <40ms p95.

Explore Edge-cached widgets

Synthetic probes

200+ probes every 30 seconds against critical user journeys, globally.

Explore Synthetic probes

Subscribe to incidents

Email, SMS, RSS, Slack and webhooks for any component, scoped to your plan.

Explore Subscribe to incidents

Chaos tested

Monthly game-days simulate region loss, database failover and dependency outage.

Explore Chaos tested

Post-mortems within 5 days

Every major incident gets a public, blameless post-mortem with root cause and action items.

Explore Post-mortems within 5 days
Live preview

What our review pipeline looks like in production.

A live, anonymised view of verified events flowing across regions. Each card represents a real verification in the last 60 seconds.

H
Holborn Tax
Client Confirmed

"Filed our partnership return in 3 days. Clear comms throughout."

Demo · Preview
M
Mercer Legal
Invitation Verified

"Genuinely felt heard. Quick turnaround on the lease review."

Demo · Preview
N
Northbank
Email Verified

"Detailed audit trail and fair price. Will use again."

Demo · Preview
A
Atrium Studio
Client Confirmed

"Brand refresh delivered on time and on brief."

Demo · Preview
K
Kingsway IT
Invitation Verified

"Migrated 40 inboxes overnight. Zero downtime."

Demo · Preview
R
Ridgeway Build
Client Confirmed

"Honest quoting and proper site cleanup."

Demo · Preview
H
Holborn Tax
Client Confirmed

"Filed our partnership return in 3 days. Clear comms throughout."

Demo · Preview
M
Mercer Legal
Invitation Verified

"Genuinely felt heard. Quick turnaround on the lease review."

Demo · Preview
N
Northbank
Email Verified

"Detailed audit trail and fair price. Will use again."

Demo · Preview
A
Atrium Studio
Client Confirmed

"Brand refresh delivered on time and on brief."

Demo · Preview
K
Kingsway IT
Invitation Verified

"Migrated 40 inboxes overnight. Zero downtime."

Demo · Preview
R
Ridgeway Build
Client Confirmed

"Honest quoting and proper site cleanup."

Demo · Preview
Integrations

Plug into the tools your team already runs on.

Native connectors for every major CRM, helpdesk, accounting platform and scheduler — plus a typed REST API and signed webhooks for the rest.

Browse the catalogue
HubSpot
CRM
Salesforce
CRM
Pipedrive
CRM
Xero
Finance
QuickBooks
Finance
Calendly
Scheduling
Slack
Comms
Microsoft Teams
Comms
Zapier
Automation
Make
Automation
Shopify
Commerce
WooCommerce
Commerce
Our incident response loop

From detection to resolution to public report.

1

Detect

Probes and anomaly detection page on-call within 60 seconds.

2

Communicate

Status page and subscriber notifications post within 5 minutes.

3

Resolve

Incident commander leads response with live updates every 15 minutes.

4

Post-mortem

Blameless public report within 5 business days with concrete actions.

Comparison

Reliability as a contract, not a marketing claim.

How our commitments compare across the industry.

CapabilityScoreReviewsTrustpilotYotpo
99.99% SLA
Multi-region failover
Public incident history
Public post-mortems
Edge-cached widgets
Subscriber webhooks
Who it's for

Built for the operators that take reputation seriously.

Three shapes of customer use this every day. Pick the closest match — the playbook follows.

Mandate-grade

Professional services

Accountants, solicitors and consultants use verified reviews to win mandate work without a single testimonial page.

Read a playbook
Per-site analytics

Multi-location brands

Clinics, dealers and hospitality groups roll out brand-consistent collection across every site, with per-location dashboards.

Read a playbook
Tenant-scoped

Marketplaces & networks

Co-ops, franchises and B2B marketplaces share a single verification standard while keeping member data isolated.

Read a playbook
Outcomes

The numbers we're measured on.

Aggregate outcomes across UK service firms using ScoreReviews in production. Refreshed quarterly, methodology published.

+38%
Conversion uplift
On product & service pages
47%
Median response rate
Across verified invitations
< 24h
Moderation SLA
Human-reviewed, every item
4.7×
Year-one ROI
Across 200+ UK firms
What you can monitor

Every layer of the platform exposed.

  • Review collection API — POST and GET latency by region
  • Widget CDN — p50 / p95 / p99 by edge POP
  • Dashboard application — page render and TTFB
  • Webhooks — delivery success and replay queue depth
  • Identity (SSO/SCIM) — IdP push success rate
  • Scheduled reports — generation and delivery health
Reliability FAQ

What enterprise buyers ask before signing.

Yes. Enterprise contracts include service credits for missed monthly availability targets, calculated automatically.

Ready when you are

Build on infrastructure your auditor approves.

99.99% SLA, multi-region, public post-mortems. Always on.

Demo rating · platform preview UK GDPR aligned Independent moderation