Brand control at HQ. Real reputation at every branch.
ScoreReview UK gives franchise networks the tools to enforce brand voice from head office while every franchisee owns their local rating, replies and league position. One platform, hundreds of branches.
One brand policy. Hundreds of branch stories.
HQ sets templates, tone-of-voice and moderation rules once. Branches inherit the policy automatically and get their own public profile, invitations and reply queue. Rebrand across the network in a single click.
- Unlimited branch profiles
- Inherited HQ templates
- Per-branch public pages
- One-click network-wide rebrand
Split, subsidise or pass-through — your call.
Bill each branch directly, cover the platform fee at HQ, or split by region. Every combination is supported — with per-branch invoices, VAT handling and a single consolidated report for HQ finance.
- Per-branch or per-region billing
- HQ subsidy and cost-share options
- Consolidated HQ invoice
- UK-VAT compliant statements
Every reply on-brand — even the ones you didn't write.
Response templates enforce brand tone across every branch. AI drafts follow the HQ voice guide, and any reply outside policy is flagged before it publishes. Local warmth, national consistency.
- HQ-authored response templates
- AI drafts trained on your voice guide
- Pre-publish policy check
- Escalation queue for sensitive replies
Waited 20 minutes and my order was wrong. Staff were kind but it wasn't the experience I expected.
Rank branches, reward the best, coach the rest.
Rank every branch by rating, response rate, verified volume or velocity — publicly for franchisee morale, privately for HQ operations. Turn the leaderboard into a monthly rhythm your best branches actually enjoy.
- Rating, velocity, reply-rate rankings
- Public and private leaderboards
- Region and brand filters
- Automated monthly digest to franchisees
Franchisees see their branch. HQ sees the network.
Role-based access maps to how franchise networks actually operate — HQ admins, regional managers, franchisees and branch staff each get exactly the surface they need, and nothing more. Audit logs are on by default.
- HQ admin, regional, franchisee, staff roles
- Per-branch and per-region scopes
- SSO with Okta, Google Workspace, Azure AD
- Immutable audit log
| Role | View | Reply | Invite | Moderate | Billing |
|---|---|---|---|---|---|
| HQ Admin | |||||
| Regional Mgr | — | — | |||
| Franchisee | — | — | — | ||
| Branch Staff | — | — | — | — |
Turnkey launch in 14 days.
Every new franchisee gets a ready-made onboarding pack — templates, widget, response playbook and a live handover checklist. HQ sees onboarding progress across the network in one dashboard.
- 14-day onboarding template
- HQ-visible progress tracker
- Sector-tuned invitation flows
- Live regional-manager handover
- Day 0Franchisee signs MSA
- Day 1Branch profile provisioned
- Day 3HQ templates inherited
- Day 5Widget live on branch page
- Day 7First invitations sent
- Day 14Handover to regional manager
Sign it once. Cover every branch.
A single master services agreement, GDPR data-processing agreement and DMCC-Act compliant invitation flow cover the entire network. Your legal team reviews once, not per branch.
- Master services agreement at HQ
- GDPR DPA included
- DMCC Act 2024 compliant
- SOC 2 Type II attestation on request
- Master Services AgreementSigned once at HQ level
- GDPR & DPAData-processing agreement included
- DMCC Act 2024Compliant invitation flow
- SOC 2 Type IIAnnual attestation available
Bring your franchise network onto ScoreReview UK
Our franchise team runs a scoped 30-minute demo tailored to your network size and structure.