Feature
AI Sentiment Analysis
Every review is scored, tagged and clustered automatically so you see exactly what customers love, what they hate, and what's changing this week.
Topic clustering
Reviews are grouped into themes (delivery, staff, pricing) without a fixed taxonomy — new issues surface on their own.
Sentiment scoring
Each review and each topic gets a −1 to +1 score, tracked over time so drifts are obvious.
Real-time alerts
Slack or email the moment sentiment on any topic drops below your threshold. Fix problems before they trend.
Competitor benchmarks
Compare your sentiment on any topic against direct competitors on the same category.
Included
What you get
- Zero-config topic detection
- Multi-language (EN, FR, DE, ES, IT)
- Trend deltas week-on-week
- Slack + email alerts
- Export to BigQuery / Snowflake
- Redacted PII in every payload