Service Level Agreement

Policy & legal framework

This clause addresses scope and eligible services within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about scope and eligible services, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to scope and eligible services you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to scope and eligible services. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses definitions and measurement window within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about definitions and measurement window, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to definitions and measurement window you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to definitions and measurement window. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses uptime commitment (99.9%) within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about uptime commitment (99.9%), to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to uptime commitment (99.9%) you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to uptime commitment (99.9%). Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses enterprise uptime commitment (99.95%) within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about enterprise uptime commitment (99.95%), to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to enterprise uptime commitment (99.95%) you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to enterprise uptime commitment (99.95%). Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses measurement methodology and monitoring within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about measurement methodology and monitoring, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to measurement methodology and monitoring you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to measurement methodology and monitoring. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses scheduled and emergency maintenance within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about scheduled and emergency maintenance, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to scheduled and emergency maintenance you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to scheduled and emergency maintenance. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses excluded downtime and force majeure within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about excluded downtime and force majeure, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to excluded downtime and force majeure you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to excluded downtime and force majeure. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses incident classification (p1–p4) within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about incident classification (p1–p4), to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to incident classification (p1–p4) you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to incident classification (p1–p4). Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses first response and update cadence within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about first response and update cadence, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to first response and update cadence you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to first response and update cadence. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses resolution targets by severity within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about resolution targets by severity, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to resolution targets by severity you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to resolution targets by severity. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses status page and public disclosure within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about status page and public disclosure, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to status page and public disclosure you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to status page and public disclosure. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses customer notification obligations within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about customer notification obligations, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to customer notification obligations you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to customer notification obligations. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses root cause analysis and post-mortems within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about root cause analysis and post-mortems, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to root cause analysis and post-mortems you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to root cause analysis and post-mortems. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses service credit calculation within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about service credit calculation, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to service credit calculation you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to service credit calculation. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses service credit claim process within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about service credit claim process, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to service credit claim process you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to service credit claim process. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses maximum liability under the sla within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about maximum liability under the sla, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to maximum liability under the sla you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to maximum liability under the sla. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses chronic failure and termination right within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about chronic failure and termination right, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to chronic failure and termination right you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to chronic failure and termination right. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses support tiers and coverage hours within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about support tiers and coverage hours, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to support tiers and coverage hours you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to support tiers and coverage hours. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses escalation contacts and paging within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about escalation contacts and paging, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to escalation contacts and paging you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to escalation contacts and paging. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses change management and release windows within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about change management and release windows, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to change management and release windows you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to change management and release windows. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses backup, restore and rpo/rto commitments within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about backup, restore and rpo/rto commitments, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to backup, restore and rpo/rto commitments you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to backup, restore and rpo/rto commitments. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses disaster recovery and failover within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about disaster recovery and failover, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to disaster recovery and failover you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to disaster recovery and failover. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses security incident response coordination within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about security incident response coordination, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to security incident response coordination you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to security incident response coordination. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses amendments and version control within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about amendments and version control, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to amendments and version control you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to amendments and version control. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.

Policy & legal framework

This clause addresses governing law and dispute resolution within the Service Level Agreement that governs your relationship with ScoreReview UK, operated by UK REAL REVIEWS LTD (company number 14587101). It is drafted to satisfy the Consumer Rights Act 2015, the Digital Markets, Competition and Consumers Act 2024, the UK GDPR and the Data Protection Act 2018 as they apply to a UK-registered review platform published at scorereview.io.

Where an obligation in this clause conflicts with mandatory statute or with a signed Order Form, the more protective provision prevails. Nothing in Service Level Agreement limits statutory rights that cannot be excluded by contract.

Your rights

You retain the right to receive plain-English information about governing law and dispute resolution, to challenge any decision we take under this clause, and to escalate an unresolved complaint to the relevant supervisory authority — the Information Commissioner's Office for data matters and the Competition and Markets Authority for consumer-law matters. Escalation does not require you to waive any right of action.

Reviewers keep ownership of the content they submit; businesses keep ownership of the transactional data they upload. ScoreReview UK holds only the licence necessary to operate scorereview.io and to publish verified reviews to the audience the reviewer intended.

Your obligations

In relation to governing law and dispute resolution you must provide accurate information, act in good faith, and refrain from any conduct that would mislead consumers, distort the trust ledger, or breach the acceptable-use rules published at scorereview.io/acceptable-use. Repeated or wilful breach is grounds for suspension without refund.

Where you act on behalf of a business you warrant that you have authority to bind that business to Service Level Agreement, that any customer contact you upload consented to receive a review invitation, and that you will keep records sufficient to demonstrate that consent for at least 24 months.

Disclosure, data, privacy & cookies

Personal data processed under this clause is handled in accordance with the ScoreReview UK Privacy Policy and, where you are a business customer, the Data Processing Agreement. Lawful basis is legitimate interest for platform integrity, contract for paid services, and consent for optional analytics or non-essential cookies set on scorereview.io.

We publish a disclosure log covering enforcement actions, moderation decisions and material policy changes relevant to governing law and dispute resolution. Cookies used to support this clause are strictly necessary; any analytics or preference cookies require prior opt-in via the cookie banner and can be withdrawn at any time from the footer.