ScoreReview UK
Surveys

Surveys that close the loop.

NPS, CSAT, CES and custom Likert surveys triggered from any CRM event. High scores route to review invitations; low scores route to recovery workflows.

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NPS · CSAT · CES CRM-triggered Routes to review or recovery Theme clustering
Surveys · live signal
Response rate
62%
Median
Recovery rate
41%
Detractors
Templates
18
Pre-built
Latency
< 5m
Alert fan-out
Verified & audit-logged
62%
Response rate
41%
Recovery rate
18
Templates
< 5m
Latency
Voices

What teams say after their first 90 days.

Verified quotes from UK service firms running ScoreReview in production — operators, partners and clinical leads.

"Surveys replaced three tools and a spreadsheet. The verification ladder is the part our compliance team actually trusts."
Priya Shah
Head of Operations, Holborn Tax Advisory
"We shipped in an afternoon. The first verified review landed inside an hour, the first reply was drafted by AI and approved in seconds."
James Whitfield
Managing Partner, Mayfair Legal
"Direct booking conversion went up 38% the month we embedded the widget. Nothing else in the funnel changed."
Dr. Amara Okafor
Clinical Director, Northern Clinics Group
Capabilities

Everything you need, animated into one workflow.

NPS · CSAT · CES

Ship the three standard frameworks with built-in benchmarks for UK service sectors.

Explore NPS · CSAT · CES

Smart routing

Promoters get a review invitation. Detractors enter a recovery workflow with SLA timers.

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Open-text mining

Theme clustering on free-text answers — same engine that powers review analytics.

Explore Open-text mining

Custom Likert

Build sector-specific surveys with branching logic and conditional follow-ups.

Explore Custom Likert

Real-time alerts

Detractor responses fire Slack and email alerts the moment they land.

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Warehouse sync

Survey responses join review data in BigQuery, Snowflake or Redshift.

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Live preview

Surveys in action

A live look at the workflow — what your team sees and what your customers experience, side by side.

Surveys · console
live
Rate
47%
Verified
98.2%
Latency
118ms
Activity feedlast 60s
  • Verified review collected · Holborn Tax12s
  • Invitation batch dispatched · 142 contacts09s
  • Moderation passed · 12 items06s
  • AI reply drafted · awaiting approval03s
Integrations & API

Connect verified surveys reviews with every tool your team already runs on.

ScoreReview plugs directly into your CRM, helpdesk, accounting stack, scheduler and commerce platform so verified customer reviews, invitations and reply workflows move with your existing pipeline — no CSV exports, no brittle Zaps, no duplicate data entry. Every native connector is OAuth-secured, field-mapped and observable from the ScoreReview dashboard.

Prefer to build it yourself? A typed REST API, signed webhooks and a first-party JavaScript SDK give engineering teams a production-grade path in under an hour, with idempotency keys, per-tenant rate limits and full audit trails on every write.

OAuth 2.0 Signed webhooks REST + SDKs SOC-ready audit log GDPR data residency Sandbox environments
Browse the integrations catalogue Read the developer docs
40+
Native connectors
99.98%
Webhook delivery
< 200ms
Median API latency
Live · 12 connectors
OAuth 2.0
01
HubSpot
CRM
02
Salesforce
CRM
03
Pipedrive
CRM
04
Xero
Finance
05
QuickBooks
Finance
06
Calendly
Scheduling
07
Slack
Comms
08
Microsoft Teams
Comms
09
Zapier
Automation
10
Make
Automation
11
Shopify
Commerce
12
WooCommerce
Commerce
REST API
Typed OpenAPI
Webhooks
HMAC-signed
SDKs
TS · Python · Go
Workflow

From first signal to verified outcome — in four short steps.

1

Connect

Plug in your CRM, helpdesk or POS in minutes — no engineering ticket.

2

Invite

Trigger verified invitations on the events that already matter to your business.

3

Moderate

AI assists, humans decide. Every action is logged and reversible.

4

Reply & report

Reply from one inbox; report on themes, cohorts and revenue impact.

Comparison

Surveys vs. the rest

How ScoreReview compares to generic review tools on the controls that actually matter.

CapabilityScoreReviewGeneric platformDIY / spreadsheet
Built for service businesses
Evidence-graded verification
Real-time webhook fan-out
Human moderation in 24h
Transparent, capped pricing
UK / EU data residency
Who it's for

Built for the operators that take reputation seriously.

Three shapes of customer use this every day. Pick the closest match — the playbook follows.

Mandate-grade

Professional services

Accountants, solicitors and consultants use verified reviews to win mandate work without a single testimonial page.

Read a playbook
Per-site analytics

Multi-location brands

Clinics, dealers and hospitality groups roll out brand-consistent collection across every site, with per-location dashboards.

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Tenant-scoped

Marketplaces & networks

Co-ops, franchises and B2B marketplaces share a single verification standard while keeping member data isolated.

Read a playbook
Outcomes

The numbers we're measured on.

Aggregate outcomes across UK service firms using ScoreReview in production. Refreshed quarterly, methodology published.

+38%
Conversion uplift
On product & service pages
47%
Median response rate
Across verified invitations
< 24h
Moderation SLA
Human-reviewed, every item
4.7×
Year-one ROI
Across 200+ UK firms
Why teams switch

Why teams choose Surveys.

  • Verification ladder on every review
  • SAML SSO and SCIM provisioning
  • Per-tenant data isolation
  • Tamper-evident audit log
  • Webhook-driven automation
  • Direct support from review specialists
Questions

Everything you'd ask in a sales call — answered upfront.

Most teams ship in a single afternoon. Enterprise rollouts with SSO and SCIM typically complete inside a week.

Ready when you are

Launch a survey

NPS, CSAT or CES — wired into your review program in under 20 minutes.

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Demo rating · platform preview UK GDPR aligned Independent moderation

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