ScoreReviews UK
Surveys & insights

Customer Surveys and Feedback Insights.

Use short surveys to understand customer experience, service quality, purchase drivers and feedback patterns beyond star ratings — wired straight into your review program.

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NPS · CSAT · CES Post-review surveys Customer profiles On-site + post-checkout
Surveys & insights · live signal
Response rate
62%
Median
Recovery rate
41%
Detractors
Templates
18
Pre-built
Alert latency
< 5m
Detractors
Verified & audit-logged
62%
Response rate
41%
Recovery rate
18
Templates
< 5m
Alert latency
Voices

What teams say after their first 90 days.

Verified quotes from UK service firms running ScoreReviews in production — operators, partners and clinical leads.

"Surveys & insights replaced three tools and a spreadsheet. The verification ladder is the part our compliance team actually trusts."
Priya Shah
Head of Operations, Holborn Tax Advisory
"We shipped in an afternoon. The first verified review landed inside an hour, the first reply was drafted by AI and approved in seconds."
James Whitfield
Managing Partner, Mayfair Legal
"Direct booking conversion went up 38% the month we embedded the widget. Nothing else in the funnel changed."
Dr. Amara Okafor
Clinical Director, Northern Clinics Group
Capabilities

Everything you need, animated into one workflow.

NPS · CSAT · CES

Ship the three standard frameworks with built-in benchmarks for UK service sectors.

Explore NPS · CSAT · CES

Smart routing

Promoters get a review invitation. Detractors enter a recovery flow with SLA timers.

Explore Smart routing

Post-review surveys

Trigger a short follow-up after the review lands — purchase drivers, expectations, gaps.

Explore Post-review surveys

On-site surveys

Lightweight on-site widgets capture intent and friction without leaving the page.

Explore On-site surveys

Customer profiles

Build attribute-rich customer profiles from survey responses and review history.

Explore Customer profiles

Real-time alerts

Detractor responses fire Slack and email alerts the moment they land.

Explore Real-time alerts
Live preview

Surveys & insights in action

A live look at the workflow — what your team sees and what your customers experience, side by side.

Surveys & insights · console
live
Rate
47%
Verified
98.2%
Latency
118ms
Activity feedlast 60s
  • Verified review collected · Holborn Tax12s
  • Invitation batch dispatched · 142 contacts09s
  • Moderation passed · 12 items06s
  • AI reply drafted · awaiting approval03s
Integrations

Plug into the tools your team already runs on.

Native connectors for every major CRM, helpdesk, accounting platform and scheduler — plus a typed REST API and signed webhooks for the rest.

Browse the catalogue
HubSpot
CRM
Salesforce
CRM
Pipedrive
CRM
Xero
Finance
QuickBooks
Finance
Calendly
Scheduling
Slack
Comms
Microsoft Teams
Comms
Zapier
Automation
Make
Automation
Shopify
Commerce
WooCommerce
Commerce
Workflow

From first signal to verified outcome — in four short steps.

1

Connect

Plug in your CRM, helpdesk or POS in minutes — no engineering ticket.

2

Invite

Trigger verified invitations on the events that already matter to your business.

3

Moderate

AI assists, humans decide. Every action is logged and reversible.

4

Reply & report

Reply from one inbox; report on themes, cohorts and revenue impact.

Comparison

Surveys & insights vs. the rest

How ScoreReviews compares to generic review tools on the controls that actually matter.

CapabilityScoreReviewsGeneric platformDIY / spreadsheet
Built for service businesses
Evidence-graded verification
Real-time webhook fan-out
Human moderation in 24h
Transparent, capped pricing
UK / EU data residency
Who it's for

Built for the operators that take reputation seriously.

Three shapes of customer use this every day. Pick the closest match — the playbook follows.

Mandate-grade

Professional services

Accountants, solicitors and consultants use verified reviews to win mandate work without a single testimonial page.

Read a playbook
Per-site analytics

Multi-location brands

Clinics, dealers and hospitality groups roll out brand-consistent collection across every site, with per-location dashboards.

Read a playbook
Tenant-scoped

Marketplaces & networks

Co-ops, franchises and B2B marketplaces share a single verification standard while keeping member data isolated.

Read a playbook
Outcomes

The numbers we're measured on.

Aggregate outcomes across UK service firms using ScoreReviews in production. Refreshed quarterly, methodology published.

+38%
Conversion uplift
On product & service pages
47%
Median response rate
Across verified invitations
< 24h
Moderation SLA
Human-reviewed, every item
4.7×
Year-one ROI
Across 200+ UK firms
Why teams switch

Why teams choose Surveys & insights.

  • Verification ladder on every review
  • SAML SSO and SCIM provisioning
  • Per-tenant data isolation
  • Tamper-evident audit log
  • Webhook-driven automation
  • Direct support from review specialists
Questions

Everything you'd ask in a sales call — answered upfront.

Most teams ship in a single afternoon. Enterprise rollouts with SSO and SCIM typically complete inside a week.

Ready when you are

Launch a survey

NPS, CSAT or CES — wired into your review program in under 20 minutes.

Start free Book a demo
Demo rating · platform preview UK GDPR aligned Independent moderation

Continue exploring

Verified reviews →

How the 4-tier verification ladder works.

Moderation policy →

Public SLA and the rules we use to publish reviews.

Pricing →

Transparent plans — no premium for better outcomes.